Delivery & Returns
Free metro delivery over $79. We deliver anywhere Australia Post does, and checkout shows your delivery cost as soon as you enter your postcode.
Delivery costs
| Where | Standard delivery | Free standard delivery |
|---|---|---|
| Metro Perth, Sydney, Melbourne, Brisbane and Adelaide metro areas | $9.95 | Over $79 |
| Regional The rest of Australia, including regional WA, Canberra, Hobart and the Gold and Sunshine Coasts | $14.95 | Over $120 |
| Remote The NT, northern and outback WA, central and north Queensland, outback SA, far west NSW and the Bass Strait islands | $19.95 | Over $149 |
- Express delivery: $24.95 anywhere in Australia
- Minimum order: $49
The free delivery thresholds and minimum order are worked out after discounts.
When will my order arrive?
We pack most orders within 24 hours on weekdays. As soon as your order leaves us, we'll email you a tracking link. Australia Post usually delivers within 2 to 8 days, and your tracking link has the most accurate date. Bigger orders sometimes arrive in more than one parcel, each with its own tracking number.
We deliver to street addresses, PO boxes and parcel lockers. Every delivery is carbon neutral and packed plastic-free in a recyclable box.
Changing or cancelling an order
We can't add to an order once it's placed, but you're welcome to place another one. To cancel, email hello@wholesomemarket.com.au with your order number as soon as you can. If we haven't packed it yet, we'll stop it and refund you. If it has already shipped, we'll refund you once the parcel comes back to us.
Something missing, wrong or damaged?
Sorry about that. Email hello@wholesomemarket.com.au with your order number and we'll make it right.
- Sold out while we packed: it's listed in your dispatch email and already refunded.
- Missing or wrong item: we'll refund it. If we sent the wrong thing, you can keep it.
- Damaged or spoiled: send us a photo (and the best-before date for food quality issues) and we'll refund the item. Parcels damaged in transit are refunded too.
We can't send refrigerated deliveries, so chocolate can arrive a little melted in summer. We're unable to accept returns for melted chocolate.
Change of mind returns
You can return unopened items in the condition they arrived.
- Email hello@wholesomemarket.com.au with your order number and the items you'd like to return. We'll reply with the return address.
- Post the items back to us and email us the tracking number.
- Once your return arrives, we'll add the value of the items to your account as Wholesome Cash. Please allow 2 to 4 weeks from when it reaches us.
Return postage is at your cost and isn't refunded. Wholesome Cash expires 60 days after it's issued. We can't accept opened items as change of mind returns.
Your consumer rights
Our products come with guarantees that can't be excluded under the Australian Consumer Law. Nothing on this page limits those rights.
Questions?
Email hello@wholesomemarket.com.au and we'll get back to you.
