FAQ

Membership
How much do I save?

Our members get access to over 3,000 wholesome products at 15 to 50% off. On average our members save $32 per order, typically making back their membership fee within 2 orders.

We're pretty confident about how much you will save - which is why we guarantee it. If you don’t make back your membership fee within the year we will make up the difference. For example, if you only order once and save $30, we will give you back $30 in Wholesome cash to spend.

Still not sure? Try us out for a 30-day risk free trial when you place your first order.

How much is a Membership?

The membership is only $60 a year - which is $5 a month, about the cost of one coffee every month. This membership fee allows us to pass on the savings directly to you.

How do I Join Wholesome Market?

Simply create an account for free and browse around. When you put in your first order, you will automatically be signed up to a free 30-day trial. After the trial ends, you will be charged the $60 membership fee.

Does Wholesome Market Help Others?

We started Wholesome Market with a greater goal in mind. We believe that all Australians should have access to healthy food and products. For every new member, we donate a free membership to an individual or family that may not otherwise be able to afford one. For every member we also donate the monetary equivalent of five meals to help the most vulnerable Australians get access to nutritious meals.

How do I cancel My Membership?

Our members save on average $32 per order making back their membership within 2 orders. We also have a savings guarantee and your membership helps sponsor a low-income Australian.

We're grateful that you've tried Wholesome Market and if you would still like to cancel, just send an email to hello@wholesomemarket.com.au. We're pretty lenient if you forget to cancel your membership. Please also allow 48 hours for a response.

Shipping & Delivery
Where do you ship to?

We ship Australia wide. Wherever Australia Post ships to, we ship to.

How long does delivery take?

It usually takes 1 to 2 business days for your Wholesome goodies to ship. We are based in Western Australia, so please allow 4 to 6 business days if you're based in the Eastern States. Australia Post is also still experiencing delays at the moment due to parcel volume increases and a reduction in passenger planes. You can read updates here.

How do you package orders?

We package all our orders in our signature Wholesome Market box. This box is sourced and made in Australia out of recyclable material and can be re-used. We ship all our orders plastic-free where possible - from the box, tape, to the recyclable void fill.

Products & Returns
Expected processing times for returns are 2-4 weeks after receipt of goods. Please contact hello@wholesomemarket.com.au for more information.
I changed my mind - what can you do?

We accept change of mind returns as long as the goods are not opened in any way shape or form. Please note that we do not refund the delivery cost to return the goods.

Some of my products came damaged

Please get in touch with us as soon as possible at hello@wholesomemarket.com.au so that we can resolve the situation.

My chocolates melted

Unfortunately, we are currently unable to offer refrigerated delivery. As a result, any chocolate-based deliveries in the summer may arrive slightly melted. We do not accept returns for these products.

Some of my products came damaged

Please get in touch with us as soon as possible at hello@wholesomemarket.com.au so that we can resolve the situation.

Partnerships

Please don't hesitate to contact us if you want to find more about how you can work with us. hello@wholesomemarket.com.au